socialtournaments Casino & Sportsbook FAQ
Users ask us about account setup, payment methods, game rules, and how their data is protected on socialtournaments. These questions come up regularly and affect how new players get started and how existing members manage their accounts. This page answers the most common questions across account registration, deposits and withdrawals, game play, and security.
This FAQ explains what socialtournaments does, how our payment methods work, and what to expect when you verify your identity or request a withdrawal. For detailed terms about account closure, dispute resolution, or jurisdiction eligibility, see our Terms of Use and Legal NoticeFor questions not answered here, contact our support team via in-app help, email, or our contact form; we respond within 4–12 business hours.
Read this page before opening an account. It covers registration, how DANA, e-wallet, mobile banking, local payment, and online payment deposits work, KYC verification, and what rules apply to football, live-dealer, slot, and esports markets on socialtournaments. If you are unsure whether the platform is available in your jurisdiction, contact support before depositing funds.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and documents you need
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and fees
- Game rules and offersfootball betting, live-dealer tables, slots, esports, and how our cashback works
- Security and supportdata protection, language support, account care, and how to reach our team
You need two documents to verify your account on socialtournaments. First, a government-issued ID: Indonesian KTP (identity card), passport, or driver's license with your photo and date of birth clearly visible. Second, proof of address: an Indonesian utility bill (gas, electricity, water), rental agreement, or bank statement dated within three months and showing your name and address. Both documents must be clear, readable, and match the name and date of birth you provided during registration. Upload them as JPG or PNG files under 5 MB each via the in-app verification form. If a document is rejected, our support team sends a message explaining why; you can resubmit. Verification usually completes within 24 hours on business days.
On the socialtournaments login page, click "Forgot password?" and enter the email address linked to your account. We send a password-reset link to that email within subject to verification. Click the link (valid for 24 hours) and create a new password. If you do not receive an email, check your spam folder or wait subject to verification and try again. If you cannot access the email address on your account, contact our support team with your username or account number; they will verify your identity and reset your password for you. Account recovery is available 24 hours a day.
Payments and transactions
socialtournaments does not charge fees for deposits or withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), the full amount reaches your account with no service charge. When you withdraw funds back to the same payment method, we process it at no cost. Your payment provider (e.g., mobile banking, your bank) may apply their own fees; those are outside our control and depend on your specific account or promotion. Any charges appear in your payment app's transaction history, not on socialtournaments. All deposits and withdrawals are final once confirmed; we do not reverse or refund completed transactions.
How does a local payment, online payment, or e-wallet deposit work on socialtournaments?
To deposit via mobile banking, local payment, or online payment on socialtournaments, go to the deposit page, select your e-wallet, and enter the amount. We redirect you to the payment app on your phone (Android or iOS). Log in and confirm the payment. The funds appear in your socialtournaments balance instantly once the payment app confirms the transaction. If the payment fails, try again or choose a different method. For e-wallet deposits, select mobile banking on the deposit page, scan the QR code with your e-wallet or banking app, and confirm the payment. local payment payments settle within subject to verification. All e-wallet deposits are instant; no minimum or maximum. Your socialtournaments account must be verified (KYC complete) before you can deposit.
To deposit via mobile banking, local payment, or online payment on socialtournaments, go to the deposit page, select your e-wallet, and enter the amount. We redirect you to the payment app on your phone (Android or iOS). Log in and confirm the payment. The funds appear in your socialtournaments balance instantly once the payment app confirms the transaction. If the payment fails, try again or choose a different method. For e-wallet deposits, select mobile banking on the deposit page, scan the QR code with your e-wallet or banking app, and confirm the payment. local payment payments settle within subject to verification. All e-wallet deposits are instant; no minimum or maximum. Your socialtournaments account must be verified (KYC complete) before you can deposit.
How long do withdrawals take?
Withdrawals on socialtournaments are processed within 2–4 hours during business hours (08:00–20:00 Indonesian time). Requests submitted after 20:00 or during weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi, etc.) are queued and processed on the next business day. After we process your withdrawal, the time for funds to reach your payment method depends on your bank or e-wallet; e-wallets like online payment usually settle within minutes, while bank transfers may take 1–2 hours. You can withdraw any amount with no minimum; the full amount goes back to your original payment method.
Withdrawals on socialtournaments are processed within 2–4 hours during business hours (08:00–20:00 Indonesian time). Requests submitted after 20:00 or during weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi, etc.) are queued and processed on the next business day. After we process your withdrawal, the time for funds to reach your payment method depends on your bank or e-wallet; e-wallets like online payment usually settle within minutes, while bank transfers may take 1–2 hours. You can withdraw any amount with no minimum; the full amount goes back to your original payment method.
Game rules and offers
Which rules should a new user read before starting a session?
Before you start playing on socialtournaments, read our Terms of Usewhich cover betting rules, wagering limits, account suspension, and dispute resolution. For sportsbook betting (Liga 1, Piala Indonesia, Champions League, MotoGP, badminton), review the betting rules specific to each sport; live bets may have different settlement times or void conditions than pre-match bets. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), understand the house rules and how multi-camera tables work. For slots and esports markets, know that outcomes are final once results are confirmed; we do not reverse completed plays. Your account balance is always visible; do not bet more than you can afford to lose. All games operate on fair rules; if you dispute an outcome, contact support with your game ID within 24 hours.
Before you start playing on socialtournaments, read our Terms of Usewhich cover betting rules, wagering limits, account suspension, and dispute resolution. For sportsbook betting (Liga 1, Piala Indonesia, Champions League, MotoGP, badminton), review the betting rules specific to each sport; live bets may have different settlement times or void conditions than pre-match bets. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), understand the house rules and how multi-camera tables work. For slots and esports markets, know that outcomes are final once results are confirmed; we do not reverse completed plays. Your account balance is always visible; do not bet more than you can afford to lose. All games operate on fair rules; if you dispute an outcome, contact support with your game ID within 24 hours.
How does the weekly cashback offer work?
socialtournaments offers weekly cashback on qualifying games. The cashback rate and qualifying games vary by promotion; check the active offers page on socialtournaments for current details. Cashback is calculated as a percentage of net losses (losing bets minus winning bets) for the week, and is credited every Monday morning in Indonesian time. Cashback is added to your balance as cash with no wagering requirement; you can withdraw it immediately. Cashback does not apply to bets that are voided or cancelled, and may have minimum or maximum limits per week. Promotions may change; we announce changes in-app and via email 7 days before they take effect.
socialtournaments offers weekly cashback on qualifying games. The cashback rate and qualifying games vary by promotion; check the active offers page on socialtournaments for current details. Cashback is calculated as a percentage of net losses (losing bets minus winning bets) for the week, and is credited every Monday morning in Indonesian time. Cashback is added to your balance as cash with no wagering requirement; you can withdraw it immediately. Cashback does not apply to bets that are voided or cancelled, and may have minimum or maximum limits per week. Promotions may change; we announce changes in-app and via email 7 days before they take effect.
What games are available on socialtournaments?
socialtournaments offers football and tournament sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). The game library updates regularly; check the app or website for the full list. All games are available on Android, iOS browser, and desktop. Slot games and esports markets may vary by region.
socialtournaments offers football and tournament sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). The game library updates regularly; check the app or website for the full list. All games are available on Android, iOS browser, and desktop. Slot games and esports markets may vary by region.
Security and support
How does socialtournaments handle account data?
Your personal data on socialtournaments is encrypted during transit and at rest using industry-standard encryption (TLS 1.2+). Your identity documents (KTP, passport, address proof) are stored securely and used only for verification; they are not shared with third parties except where required by law. Your payment credentials are never stored on our servers; payment processing is handled by the payment provider (e-wallet, mobile banking, local payment, etc.). Your account balance and transaction history are maintained securely and are accessible only with your login credentials. We do not sell your data. For more details, see our Privacy Policy
Your personal data on socialtournaments is encrypted during transit and at rest using industry-standard encryption (TLS 1.2+). Your identity documents (KTP, passport, address proof) are stored securely and used only for verification; they are not shared with third parties except where required by law. Your payment credentials are never stored on our servers; payment processing is handled by the payment provider (e-wallet, mobile banking, local payment, etc.). Your account balance and transaction history are maintained securely and are accessible only with your login credentials. We do not sell your data. For more details, see our Privacy Policy
Which languages does the socialtournaments support team handle?
Our support team on socialtournaments handles inquiries in English and Indonesian. Response time is 4–12 business hours depending on inquiry volume. You can reach us via the in-app help form, email, or our contact page. Include your account email or username and a clear description of your issue. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer. For urgent account-security issues, flag your message as priority; we review those first.
Our support team on socialtournaments handles inquiries in English and Indonesian. Response time is 4–12 business hours depending on inquiry volume. You can reach us via the in-app help form, email, or our contact page. Include your account email or username and a clear description of your issue. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer. For urgent account-security issues, flag your message as priority; we review those first.
How do I contact the socialtournaments support team?
You can contact socialtournaments support via the in-app help button (fastest response), email sent to our support address, or the contact form on our website. When you reach out, include your email address or account number, the nature of your issue, and any relevant transaction or game IDs. We respond in English or Indonesian within 4–12 business hours. For account-security issues, mark your message urgent. Live chat support may be available during peak hours; check the app for availability.
You can contact socialtournaments support via the in-app help button (fastest response), email sent to our support address, or the contact form on our website. When you reach out, include your email address or account number, the nature of your issue, and any relevant transaction or game IDs. We respond in English or Indonesian within 4–12 business hours. For account-security issues, mark your message urgent. Live chat support may be available during peak hours; check the app for availability.