socialtournamentsTerms of Use
We at socialtournaments provide an online gaming and sportsbook platform accessible in supported jurisdictions where local law permits. These terms set out the rules that apply when you open an account with us, deposit funds, participate in games, and withdraw your balance. By creating an account on socialtournaments, you agree to these terms and our privacy policy.
Our platform operates in specific regions where online gaming complies with applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. Account holders are responsible for verifying that their access and use of socialtournaments comply with their own jurisdiction's regulations before they begin.
This guide covers account eligibility, deposits and withdrawals, game mechanics, dispute resolution, and your rights on socialtournaments. For specific questions about our policies, contact our support team via in-app help or email.
Account Eligibility and Registration on socialtournaments
When you join socialtournaments, we require accurate personal information: your legal name, date of birth, email address, and phone number. We verify this information against government-issued identification (Indonesian KTP or passport) and proof of address. We undertake this verification to comply with anti-money-laundering regulations and to protect your account from unauthorized access.
You must be of legal age in your jurisdiction to open a socialtournaments account. We do not knowingly accept registrations from minors or from individuals in jurisdictions where online gaming is restricted. If you misrepresent your age or location, we reserve the right to suspend your account and forfeit any balance.
You are responsible for keeping your password confidential. We will not ask for your password via email or support chat. If you believe your account has been compromised, contact us immediately. We can reset your password and review your account activity if needed. On socialtournaments, we maintain transaction records and game logs to help resolve disputes and verify account history.
Duplicate accounts are not permitted on socialtournaments
We do not allow one person to hold multiple active accounts. If we detect duplicate registrations, all associated accounts will be frozen, and any balances will be forfeited. Use only one account per person on socialtournaments.
Deposits, Payment Methods, and Wallet Management on socialtournaments
We support eight e-wallet providers and four bank virtual-account options for deposits on socialtournaments. E-wallets include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet; bank options are mobile banking, local payment, online payment, and e-wallet. Deposits settle instantly (e-wallets) or within minutes (bank transfers). We do not charge deposit fees.
Each deposit on socialtournaments must come from an account or method registered in your name. We do not accept deposits from third parties, and we may freeze your account if deposits are received from unverified sources. Minimum and maximum deposit amounts vary by payment method and are displayed before you confirm each transaction.
Your socialtournaments balance is held in our system and represents your ability to wager on live-dealer games, slots, sportsbook markets, and esports. Your balance is not a bank account and is not held in a segregated trust account. We undertake to maintain accurate balance records and protect your funds using industry-standard encryption (TLS 1.2+). If your connection to socialtournaments is interrupted, your balance and any pending transactions remain secure and can be resumed when you log back in.
Withdrawals and Account Closures on socialtournaments
You can withdraw your balance from socialtournaments at any time, provided your account is verified and your withdrawal method matches a payment method you have previously used for deposits. Withdrawals return to your original payment source—if you deposited via mobile banking, winnings withdraw to local payment. We do not charge withdrawal fees, and there are no minimum-withdrawal thresholds.
Withdrawal processing times depend on your payment provider. E-wallet withdrawals typically settle within hours. Bank transfers may take one to two business days depending on your bank's settlement schedule. During public holidays like Idul Fitri or Idul Adha, bank processing may extend beyond standard timelines. We process your withdrawal request immediately on socialtournaments; any further delay is controlled by your payment provider.
To close your socialtournaments account, contact our support team. We will verify your identity and process the closure. If your account has an outstanding balance, you must withdraw it or forfeit it before closure. Once closed, a socialtournaments account cannot be reopened under the same identity. If you wish to return, you must register a new account with updated information.
Game Terms and Outcomes on socialtournaments
All games on socialtournaments—live-dealer tables, slots, sportsbook markets, and esports—are subject to our house rules. Live-dealer outcomes are determined by licensed gaming equipment (certified random-number generators for slots and automated games; certified dealers and equipment for live tables). We publish house edges and return-to-player (RTP) percentages for all games; these reflect long-term statistical outcomes and are audited regularly.
Outcomes on socialtournaments are determined in real time and cannot be changed, rewound, or reversed after they have been settled. If you dispute a specific game result, we will review the transaction log and video (for live-dealer games) to verify the outcome. We will not reverse a settled game unless we identify a technical error on our platform.
We reserve the right to suspend or close your account if we detect fraudulent activity, collusion, abuse of promotions, or use of automation to exploit our games. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta are subject to the same game terms and enforcement.
Key policy points on socialtournaments
- Verify your account and deposit only from payment methods in your own name.
- Withdraw your balance at any time to your original payment method with no fees.
- All game outcomes are final and cannot be reversed after settlement.
- Do not use automation, bots, or collusion to exploit our platform.
- Access socialtournaments only where local law permits online gaming.
Dispute Resolution and Liability on socialtournaments
If you believe socialtournaments has made an error in your account balance, game settlement, or payment processing, contact our support team with as much detail as possible. Provide your account number, the date and time of the disputed transaction, and a description of the issue. We will investigate and respond within 4–12 business hours depending on the complexity of the dispute and the time of submission.
We maintain detailed logs of all transactions, game sessions, and account activity on socialtournaments. If our investigation confirms an error on our part, we will correct your balance. If the investigation confirms the original outcome was correct, we will explain our findings and the transaction remains as recorded.
Our liability for any loss, damage, or claim arising from your use of socialtournaments is limited to the amount you have deposited into your account. We are not liable for indirect, consequential, or punitive damages. We do not guarantee uptime or uninterrupted access; we maintain our systems using industry standards, but temporary outages may occur.
Certain disputes may be subject to binding arbitration or the jurisdiction of your local courts, depending on your location and the nature of the claim. By using socialtournaments, you agree that any legal action will be governed by the laws of the jurisdiction where we operate and where you have access to our services.
Data Protection and Privacy on socialtournaments
We at socialtournaments handle your personal data in accordance with data-protection standards. All communication between your device and our servers is encrypted using TLS 1.2 or higher. Your account credentials are hashed; we do not store passwords in plain text. Your payment information is processed securely and is never stored on socialtournaments after a transaction completes.
We use your email and phone number for account notifications, transaction confirmations, and support communication only. We do not sell your data to third parties. We may share anonymized data with regulators and compliance partners to meet legal obligations.
Your account on socialtournaments, your transaction history, and your game activity are your property. We retain this information as long as your account is active and for a reasonable period after closure for regulatory and dispute-resolution purposes. You can request a data export or deletion subject to legal and regulatory requirements—contact our support team for details.
Jurisdiction Notice on socialtournaments
socialtournaments services are available only in jurisdictions where online gaming complies with applicable local law. We operate in specific supported regions and do not knowingly accept registrations from jurisdictions where online gaming is prohibited or restricted. It is your responsibility to verify that your jurisdiction permits access to and participation in services offered on socialtournaments before you register or deposit.
If you access socialtournaments from a jurisdiction where our services are not permitted, your account may be suspended or closed, and any balance may be forfeited. We undertake to enforce these restrictions consistently across all users.