socialtournaments Privacy Policy – Your Data Protection
This page describes what we collect when you use socialtournaments and how we keep that data protected. When you create an account on socialtournaments, verify your identity, deposit funds via DANA, e-wallet, or other payment methods, or participate in our games, we handle your personal information carefully under data-protection standards. We do not sell your data, and we limit collection to what we need to run our platform securely.
Our privacy commitments apply equally to all users on socialtournaments across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Your account data is encrypted in transit and at rest. Your payment information is processed securely and never stored permanently on our servers. This policy explains what data we collect, how we use it, and your rights regarding your information.
For questions about your data or to request access or deletion, contact our support team via in-app help or email. We respond to privacy inquiries within 4–12 business hours.
What Data We Collect on socialtournaments
When you register on socialtournaments, we collect your name, email address, phone number, and date of birth. We require this information to verify your account and comply with anti-money-laundering regulations. During verification, we also request a government-issued ID (Indonesian KTP or passport) and proof of address (utility bill or rental agreement). We store these documents securely and use them only to confirm your identity.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records that show the amount, method, date, and your payment account identifier. We do not store your full payment credentials—your mobile banking password, your bank account number in plain text, or your card details. Payment processing is handled by the payment providers themselves; we receive only a confirmation that the transaction completed.
When you play games on socialtournaments—sportsbook bets on Liga 1 or Piala Indonesia, live-dealer tables, slots, or esports markets—we record the game session (time, amount wagered, outcome), your account balance before and after, and any winnings or losses. We retain this data to settle disputes, prevent fraud, and maintain accurate transaction history. We also log your IP address, browser type, and device type for security purposes.
We do not sell your data to third parties
Your personal information is never sold, rented, or shared with marketing companies. We may share anonymized or aggregated data (e.g., 'players from Jakarta' or 'Liga 1 betting volume') with regulators or business partners, but individual identities are never disclosed.
How We Use Your Data on socialtournaments
We use your name and contact information to send account notifications, transaction confirmations, and support responses. We use your ID and proof of address to verify your account and meet legal compliance requirements. We use your transaction and game-play data to maintain your balance, settle disputes, detect fraud, and comply with regulatory obligations.
We use your IP address and device information to detect suspicious login attempts and protect your account from unauthorized access. If we detect login activity from an unusual location (e.g., a different country), we may ask you to confirm your identity. We use cookies (described below) to remember your login status and preferences on socialtournaments.
We analyse game outcomes and betting patterns to detect fraud or abuse. If we identify behaviour that violates our terms—such as use of automation, collusion with other players, or exploitation of promotions—we may suspend or close your account. This analysis is automated and rule-based; we do not use artificial intelligence to make final decisions on account closures.
Data Security and Third-Party Processors
All communication between your device and our socialtournaments servers is encrypted using TLS 1.2 or higher. Your password is stored as a cryptographic hash; we cannot retrieve it and do not have visibility into your actual password. Your account balance and game history are stored in encrypted databases. We maintain regular backups and conduct security audits to detect and fix vulnerabilities.
Our servers are located outside Indonesia; your data may be processed and stored in countries outside your jurisdiction. By using socialtournaments, you accept that your data may be transferred across borders for processing. We apply the same encryption and security standards regardless of server location.
We work with third-party processors to handle payments, customer support, and legal compliance. Payment processors (local payment, online payment, e-wallet, mobile banking, etc.) receive only the information needed to complete your transaction. Customer-support platforms may have limited access to your account information to help resolve your issue. Email services handle our outbound messages. All processors are required to maintain confidentiality and apply security measures equivalent to ours.
Your rights on socialtournaments
- You can request access to all personal data we hold about you.
- You can request correction of inaccurate or incomplete information.
- You can request deletion of your data, subject to legal and regulatory requirements.
- You can object to certain uses of your data (e.g., marketing emails).
- You can request a portable copy of your data in standard format.
Cookies and Tracking on socialtournaments
We use cookies to keep you logged in on socialtournaments and to remember your preferences (language, theme, payment method). These are essential for the platform to function. We also use analytics cookies to understand how players interact with socialtournaments—which games are popular, how long sessions last, where players encounter errors. This helps us improve our service.
You can disable cookies in your browser settings, but this may prevent socialtournaments from functioning correctly. You will be logged out, and you will need to log in again on each visit. Third-party cookies (from analytics or advertising partners) are optional; you can decline them without affecting core functionality.
Data Retention and Account Closure on socialtournaments
We retain your account data as long as your account is active. After you close your account, we keep transaction records, game logs, and identity documents for 3–7 years to comply with financial regulations and resolve any disputes. Personal data not required for legal compliance is deleted within 30 days of closure. If you request deletion before the legal retention period expires, we will delete what we can and explain what must be retained.
If you do not log into socialtournaments for 12 months, we may classify your account as inactive. Inactive accounts remain intact; we do not delete them automatically. You can reactivate any inactive account by logging in.
Contact and Policy Updates on socialtournaments
For questions or requests about your privacy on socialtournaments, contact us via the in-app support form, email, or our contact page. Provide as much detail as possible: your account number, the type of request (access, correction, deletion, objection), and what information you are asking about. We will respond within 4–12 business hours during normal business days. Requests submitted during public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi may experience longer response times.
We update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on socialtournaments. If you do not agree with updated terms, you can close your account. Continued use of socialtournaments after updates means you accept the new policy.
Our commitment on socialtournaments is straightforward: collect only what we need, protect it rigorously, and respect your rights. Your data belongs to you, and we treat it accordingly.